Frequently Asked Questions (FAQs):
Q:	How long will it take to get my survey project completed?
Q:	How much does Real Measures charge for its services?
Q:	What services does Real Measures offer its clients?
Q:	Is information submitted on web surveys secure?
Q:	Why should I pay for your services instead of conducting the survey in-house?
	Quote of the moment: “The shrewd guess, the fertile hypothesis, the courageous leap to a tentative conclusion – these are the most valuable coin of the thinker at work.” – Jerome D. Bruner, 1960
Q:	How long will it take to get my survey project completed?
A:	How long a survey project will take to complete is dependent on several factors, including data collection method (i.e., web survey, mail survey, fax survey, phone survey, etc.), length of survey, type of information collected, reporting requirements, degree of customization, task force or committee review process and numerous other factors.  Real Measures can turn around a short, straightforward web survey project in approximately three days (including one day of data collection).  Mail survey projects generally take the most time to complete, as we must allow time in the mail to participants, data entry time and time in the mail for completed surveys. Please email the details of your survey project to Real Measures (Realinfo@RealMeasures.com), and RMi can estimate the turnaround time for your specific project. Back to the top of the page
Q:	How much does Real Measures charge for its services?
A:	Since RMi focuses on what it does best, we are very effective and efficient in doing what we do. This means that we can almost always charge less for the same sevices as other survey research firms. And, since RMi prides itself on providing only top quality service to its clients, this means that you get great value for your money. RMi's fees for a project will depend on the specific services we provide.  Please email the details of your survey project to Real Measures (Realinfo@RealMeasures.com), and RMi can provide you with an estimate or bid. Back to the top of the page
Q:	What services does Real Measures offer its clients?
A:	RMi offers a comprehensive suite of services to its clients, including:
		survey project assessment
		survey instrument design, including pre-testing
		custom survey database design
		membership database analysis and information leveraging
		numerous options for distribution the survey, including web surveys, email surveys, mail surveys, fax surveys and phone surveys
		data quality analysis
		report design, including customized reports for each participant, as appropriate
		report dissemination
		survey and report promotion
		report presentation to board of directors, conferences, etc.
		communications and public relations assistance in promoting the results of analysis.
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Q:	Is information submitted on web surveys secure?
A:	Information submitted on the web may be intercepted by determined experts, just as fax, mail and email may be intercepted.  For survey or data collection projects where security and data confidentiality is a crucial issue, Real Measures can put your customized survey on a secure web server using SSL (Secure Socket Layers).  This will encrypt the data being submitted by participants, preventing interception by hackers. Back to the top of the page
Q:	Why should I pay for your services instead of conducting the survey in-house?
A:	Each step of the survey process benefits from years of expertise in the survey process. There are various web-based tools for administering surveys on the web. Word processors, printers and copiers make it simple to deliver a survey to participants. However, just because someone can operate a word processor does not mean that they can write a good book. The same principle applies to surveys. Designing survey instruments requires an understanding not only of language, but of data and the reporting implications of various options of asking questions. For more information on some of the very basic principles of designing a member satisfaction survey, click here for the source text of an article John Burnham, RMi’s founder, wrote for the American Society of Association Executives (ASAE). Designing survey reports requires an understanding of the way to read the story the data can tell. This is not just simple mathematics, but a true understanding of what the data means and the best ways to present the data to turn it into actual information you can use. Developing this understanding requires years of experience on numerous surveys. RMi has the experience to conduct surveys efficiently and effectively. Back to the top of the page
	Real Measures, Inc.
	Email: Realinfo@RealMeasures.com
	Copyright © 2002 Real Measures, Inc.