Quote of the moment: “Nothing is more damaging to a new truth than an old error.” – Geothe	Benchmarking can be a powerful tool for assessing cycle time, quality, resource allocation, training practices, sales productivity and other business-related issues. In order for a benchmarking program to succeed, it must be relevant and useful. This requires the program to:
			evaluate the right metrics
			measure these metrics accurately and relevantly
			report the metrics clearly and in a timely fashion
	This process requires:
			input from experts in the sector to be benchmarked
			an independent/confidential third party to collect the data
			well-designed data collection instruments
			thorough data quality control
			informative user-friendly reports
	Most benchmarking programs also include customized reports for each participant that compare that participant’s metrics against those of others in the benchmarking program.  These reports can provide quartile or ranking information for each metric.
	Contact RMi to discuss your benchmarking program needs.
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